Contact Us
Got a question about a free spins offer, spotted something out of date in one of our reviews, or want to flag an online casino we haven't covered yet? This page tells you how to reach the Online Casinos team and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the casino name, the offer or page you're referring to, and any relevant dates — so we can look into it properly the first time.
What we can and can't help with
We're an independent review and comparison site, not a casino operator, payment processor or regulator. That shapes what we're able to do when you get in touch:
- We can update, correct or clarify information on our site — for example if a bonus, wagering requirement or free spins offer we've listed has changed.
- We can point you toward the operator's own support channels if your query is about a specific deposit, withdrawal, account issue or bonus you've claimed with them.
- We can't access anyone's casino account, process a withdrawal, resolve a payment dispute or override a casino's own terms and conditions.
- We can't offer legal, financial or gambling-addiction counselling, though we're happy to point you to organisations that can — see our responsible gambling page for details on support services and self-exclusion programs.
If your issue is with a specific operator — a delayed withdrawal, a bonus that didn't apply correctly, or a verification hold-up — contact that casino's own customer support first. Every licensed casino is required to offer a support channel, usually live chat or email, and they're the only ones with access to your account details.
Questions about our reviews and rankings
If you think one of our write-ups is out of date, inaccurate, or missing something readers should know, tell us. We periodically re-check the offers listed on mchek.com, including headline promotions from sites like Raging Bull, Ignition and Ducky Luck, but terms at individual casinos can change faster than we can catch. A note from a reader who's actually tried to claim an offer is genuinely useful to us. You can find more on how we approach eligibility, licensing and site policies on our About Us page and in our Terms and Conditions.
Before you write in about a bonus or free spins offer
A lot of the messages we get are about welcome bonuses and free spins terms, so it can help to check a few things first:
- Read the casino's own bonus terms page — wagering requirements, game restrictions, maximum withdrawal caps and expiry dates are set by the operator, not by us.
- Confirm you meet the eligibility requirements — most US online casinos require you to be at least 21, physically located in a state where online gambling is legal, and registered with accurate identity details.
- Check whether identity verification (KYC) is holding up your bonus or withdrawal — this is standard practice at licensed casinos and usually just needs a photo ID and proof of address.
If you've done all that and still have a question specific to our coverage of an offer, that's exactly the kind of message we want to hear.
Reporting a scam or a concern about a casino
If you believe a casino is operating without a valid licence, misrepresenting its bonus terms, or behaving in a way that looks like a scam, let us know. We only list and rank casinos that hold recognized licensing, but the online casino market moves quickly and new, unregulated sites do appear. Details like the casino's name, the URL you found it at, and what happened help us investigate and, where warranted, keep it off our recommendations.
A quick word on safe, responsible contact
We'll never ask you for your casino password, full card number or two-factor authentication codes by email — treat any message asking for those as suspicious, whether it claims to be from us or from a casino operator. If gambling has stopped being enjoyable or is affecting your finances or wellbeing, our Responsible Gambling page has information on deposit and time limits, self-exclusion tools, and national support organizations that can help.